Angvlar Security Awareness
Fake technical support and remote-access scams
Recognise people who impersonate IT support and ask for screen sharing, software installation or credentials.
Why this matters
Attackers may call during a real outage or send fake support chats. Legitimate support follows known channels and should not need your password or MFA code.
By the end of this lesson
- Recognise the main warning signs
- Choose a safe verification method
- Know when and how to report the situation
What to notice
- Unsolicited support contact
- Request to install remote-control software
- Request to disable antivirus
- Request for password or MFA code
- Caller claims urgent compromise
- Support link uses unfamiliar domain
What to do
- Verify the ticket and technician
- Contact support through the official portal
- Do not disclose credentials
- Do not install unapproved tools
- Disconnect if control was granted unexpectedly
- Report immediately
Frequently asked questions
Will support ever need my password?
No.
How can I verify a technician?
Use the official service desk and ticket details.
What if remote access was already granted?
Disconnect the device and contact security immediately.